Office Specialist Job
Cleveland Clinic - WARRENSVILLE HTS, OHIO
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| Office Specialist Reference TitleHR Use Only: Hospital: Cleveland Clinic East Market Facility: South Pointe Hospital Department: Twinsburg Family Practice Job Code: B9995E Schedule: Full Time Shift: Day/Evening Rotation Hours: Variable Job Details: GENERAL SUMMARY: The Office Specialist is responsible for patient registration, clerical service, answering phones, triaging messages, scheduling appointments, greeting patients at the reception window, maintaining current demographic information on all patients, collecting co-payments, completing the discharge process, assisting with resolution of patient problems, participating in departmental process improvement and maintaining good will with patients. MINIMUM QUALIFICATIONS: Education, Knowledge, Skills and Abilities · Working knowledge of computerized appointment scheduling system, patient billing, insurance processing, or other related office functions. · Knowledge of medical terminology and/or CPT/ICD-CM coding preferred. · Excellent communication and organizational skills are essential. · The ability to handle multiple tasks. · Ability to perform basic math sufficient to process insurance co-pays. · Working knowledge of PC window applications sufficient to input and retrieve date. (Aforementioned qualifications based on documented experience or testing) · Normal physical demands include dexterity sufficient to operate a CRT/PC and other office equipment. May include walking and/or standing for prolonged periods of time. Required Length and Type of Experience · Minimum of two years related experience that includes patient registration, patient billing, insurance processing or appointment scheduling. · General office experience or successful completion of a job related training program may offset the experience requirement. NOTE: An Associate's Degree or equivalent may substitute for some of the experience requirement or One year of relevant experience in a receptionist position may substitute for some of the above experience. Required Licensure, Certification or Registry · None Required. Required Physical and Environmental Demands · Typical physical demands include a high degree of dexterity to produce materials on a PC, normal or corrected vision, extensive sitting and frequent walking, occasional lifting or carrying 5 to 15 pounds. Category: Clerical/Administrative Support |